RTO 91314

Qualification Overview

This qualification is designed to reflect the job role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.

This Course Covers

This qualification covers the core skills, knowledge and industry background to deal with the daily challenges of personal injury management.  The program provides essential learning as well as the practical aspects of claims and injury management and working within teams servicing multiple stakeholders.

Who Should Do This Qualification?

Clients that would be suited to enrolment in this qualification include individuals who are starting out or seeking employment in personal injury claims management.


 Entry Requirements

There are no entry requirements for this qualification, however, participants are expected to demonstrate appropriate levels of language, literacy and numeracy skills.


Participants have 12 months to complete all course work, however the timeframe of completion will vary from learner to learner depending on a number of variables including previous experience, skills and knowledge, and computer access.

Units of Competency

Course participants are required to complete 13 units of competence: 7 care units plus 6 elective units.

Core Units:

BSBCUS301 Deliver and monitor a service to customers

BSBWOR404 Develop work priorities

FNSPIM301 Process benefit payment

FNSPIM302 Determine claim liability

FNSPIM303 Work within the personal injury management sector

FNSPIM304 Assess and determine ongoing entitlements

FNSPIM410 Collect assess and use information


Elective Units: (the following are the elective units on Procare Learning’s standard course offering)

BSBWHS201 Contribute to health and safety of self and others

BSBWOR203 Work effectively with others

BSBCMM301 Process customer complaints

FNSCUS401 Participate in negotiations

FNSPIM414 Manage personal injury claims

FNSPIM415 Manage personal injury case loads


Alternative options for elective units include:
(note: up to 4 elective units can be imported from another Cert III or Cert IV training package provided they are relevant to the work outcome. Contact us for further information and to discuss options)

FNSISV306 Receive record and register a claim

BSBCUS403 Implement customer service standards

FNSPIM401 Plan and implement rehabilitation and return to work and health strategies

PSPINM006 Develop return to work plans

Course Delivery

Procare Learning offers a variety of course delivery options to cater to different learner needs and learning styles.

  • Blended delivery course consisting of 2 face to face workshops and online self-paced learning.

  • Online self-paced learning, purely done online at times that suits the individual learner.

  • In-house, contextualised training to suit individual company needs. This consists of 2 face to face workshops decided on a mutually convenient basis, in conjunction with online self-paced learning.

Should you or your company wish to complete the entire course face to face, contact us at training@procaregroup.com.au to organise a suitable training plan.


Procare Learning currently offers FNS30215 Certificate III in Personal injury management as an online supported course, in-house delivery or Recognition of Prior Learning.


Online delivery


Enjoy the ability to study and learn at your own pace through our online training platform.  Through this option you will be able to access all of your learning materials and assessments, as well as submit your assessments and track your progress through the training platform.  You can study at your own pace, in the comfort of your own home at a time that fits around your other commitments. Generally, students would be expected to complete their programme of study in 6-12 months.


In House Courses


Procare regularly facilitates in-house courses to clients within the insurance sector. With the option of in-house training, we are able to come to you and deliver onsite.


For more information on in-house training including minimum numbers and cost please contact the Training team at training@procaregroup.com.au.  Generally, students would be expected to complete their programme of study in 6-12 months.


Recognition of Prior Learning


Recognition of Prior Learning is for those who hold relevant qualifications, have completed relevant training courses and or have current sufficient industry experience.  This would generally be suitable for candidates with at least a year’s experience in a personal injury management role.


The Australian Qualifications Framework defines RPL as:


Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit. 


The process will involve an initial assessment of your eligibility for the RPL pathway.  This might include:


  • A discussion over the phone or face-to-face regarding your current role, experience, knowledge and skills

  • Review of evidence/documents such as your resume and/or other qualifications or training.

  • Language, literacy and numeracy testing (if required).


Once your suitability for RPL has been assessed you will be required to complete an RPL kit and provide evidence that can help demonstrate the knowledge and skills required by the qualification. Once you have submitted your portfolio of evidence, your RPL assessor will more than likely need to contact you to discuss how you have applied your skills and knowledge in the workplace.


Course Assessment                                                             

If you are undertaking the course online or in-house training, you will be required to submit the assessment tasks to your assessor or via the online learning platform.  To achieve the FNS30215 Certificate III in Personal Injury Management learners will need to be found competent in 13 required units of competency, including 7 core units and 6 elective units.


If you are following the RPL pathway, once the RPL kit is completed and submitted with required, sufficient evidence, a Procare Group assessor will assess the submission and send the learner the corresponding feedback.


Full Qualification: $2,150*
Individual Unit: $190
Full RPL: $1,500
RPL Assessment: $200**
RPL Individual Unit: $130


*Contact us to discuss payment options

** Assessment fee is deducted from RPL costs if applicant is deemed eligible and proceeds with RPL.

RTO 91314

Tel. (02) 9086 8000

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