RTO 91314

Qualification Overview

This qualification reflects job roles requiring well developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for others. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgment in completing routine and non­routine activities.  The qualification allows for specialisation in claims management, return to work, underwriting and medical indemnity.

This Course Covers

The program modules incorporate an introduction to the industry, case management liability, compensation benefits, public liability, CTP, injury management and return to work and analysis of relevant legislation. 


We look at best practice injury management and return to work methodology and put these to practice with realistic examples and activities. The workshops/simulation/case studies enable students to learn and develop practical skills and knowledge.

Who Should Do This Qualification?

This cornerstone qualification is for those already in the industry who are wanting to sharpen their skills and further advance a career in the Workers Compensation, Case Management, Return to Work, Compulsory Third Party, and Personal Injury Management sectors.


 Entry Requirements

There are no entry requirements for this qualification, however, participants are expected to demonstrate some experience within the sector and will be required to demonstrate appropriate levels of language, literacy and numeracy skills.


Participants have 12 months to complete all course work, however the timeframe of completion will vary from learner to learner depending on a number of variables including previous experience, skills and knowledge, and computer access.

Units of Competency

FNS42115 Certificate IV in Personal Injury Management is made up of 13 Units of Competency including 3 Core Units and 10 Elective Units. Procare Learning’s Certificate IV program incorporates elective units which are most relevant to the Personal Injury Management industry, as reflected by our longstanding industry involvement and expertise.


By clustering units of competency where appropriate, the program aims for a real-life industry experience rather than a ‘textbook’ treatment of the material.

The elective units must include all 4 units from at least one of the following streams:

  • Group A Claims management

  • Group B Return to work

  • Group C Underwriting*

  • Group D Medical indemnity*


Plus 6 further elective units, 2 of which can be imported from other training packages provided they are relevant to the required work outcomes.


*Note: Procare Learning does not offer specialisations in Underwriting and Medical Indemnity.

Core Units:

FNSCUS401 Participate in negotiations

FNSCUS402 Resolve Disputes

FNSPIM409 Maintain customer relationships

Elective Units: (the following are the elective units on Procare Learning’s standard course offering)

FNSPIM303 Work within the personal injury management sector (Group A & B)


FNSISV405 Analyse insurance claims (Group A)

FNSPIM414 Manage personal injury claims (Group A)

FNSPIM415 Manage personal injury case loads (Group A)


FNSPIM401 Plan and implement rehabilitation and return to work and health strategies (Group B)

FNSPIM405 Facilitate a return to work (Group B)

FNSPIM502 Facilitate workplace assessment with stakeholders for personal injury cases (Group B)


FNSPIM410 Collect, assess and use information (Elective)

PSPINM006 Develop return to work plans (Elective)

PSPINM014 Contribute to a quality injury management system (Elective) Contribute to a quality injury management system (Elective)


Alternative options for elective units include:
(note: up to 2 elective units can be imported from another Cert III or Cert IV training package provided they are relevant to the work outcome. Contact us for further information and to discuss options)

FNSPIM304 Assess and determine ongoing entitlements

BSBCUS301 Deliver and monitor a service to customers

BSBCUS403 Implement customer service standards

BSBWOR404 Develop work priorities

BSBMGT401 Show leadership in the workplace

Course Delivery

Procare Learning offers a variety of course delivery options to cater to different learner needs and learning styles.

  • Blended delivery course consisting of 2 face to face workshops and online self-paced learning.

  • Online self-paced learning, purely done online at times that suits the individual learner.

  • In-house, contextualised training to suit individual company needs. This consists of 2 face to face workshops decided on a mutually convenient basis, in conjunction with online self-paced learning.


Should you or your company wish to complete the entire course face to face, contact us at training@procaregroup.com.au to organise a suitable training plan.


Procare Learning currently offers FNS42115 Certificate IV in Personal Injury Management as an online supported course, in-house delivery or Recognition of Prior Learning.


Online delivery


Enjoy the ability to study and learn at your own pace through our online training platform.  Through this option you will be able to access all of your learning materials and assessments, as well as submit your assessments and track your progress through the training platform.  You can study at your own pace, in the comfort of your own home at a time that fits around your other commitments. Generally, students would be expected to complete their programme of study in 6-12 months.


In House Courses


Procare regularly facilitates in-house courses to clients within the insurance sector. With the option of in-house training, we are able to come to you and deliver onsite.


For more information on in-house training including minimum numbers and cost please contact the Training team at training@procaregroup.com.au.  Generally, students would be expected to complete their programme of study in 6-12 months.


Recognition of Prior Learning


Recognition of Prior Learning is for those who hold relevant qualifications, have completed relevant training courses and or have current sufficient industry experience.  This would generally be suitable for candidates with at least a year’s experience in a personal injury management role.


The Australian Qualifications Framework defines RPL as:


Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit. 


The process will involve an initial assessment of your eligibility for the RPL pathway.  This might include:


  • A discussion over the phone or face-to-face regarding your current role, experience, knowledge and skills

  • Review of evidence/documents such as your resume and/or other qualifications or training.

  • Language, literacy and numeracy testing (if required).


Once your suitability for RPL has been assessed you will be required to complete an RPL kit and provide evidence that can help demonstrate the knowledge and skills required by the qualification. Once you have submitted your portfolio of evidence, your RPL assessor will more than likely need to contact you to discuss how you have applied your skills and knowledge in the workplace.


Course Assessment                                                             

If you are undertaking the course online or in-house training, you will be required to submit the assessment tasks to your assessor or via the online learning platform.  To achieve the FNS30215 Certificate III in Personal Injury Management learners will need to be found competent in 13 required units of competency, including 7 core units and 6 elective units.


If you are following the RPL pathway, once the RPL kit is completed and submitted with required, sufficient evidence, a Procare Group assessor will assess the submission and send the learner the corresponding feedback.


Full Qualification: $3,150*
Individual Unit: $260
Full RPL: $2,150
RPL Assessment: $200**
RPL Individual Unit: $170


*Contact us to discuss payment options

** Assessment fee is deducted from RPL costs if applicant is deemed eligible and proceeds with RPL.

RTO 91314

Tel. (02) 9086 8000

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